PRIVACY STATEMENT

General

In accordance with the German Digital Services Act (Digitale-Dienste-Gesetz – “DDG”), this privacy policy provides information on the manner, scope and purposes for which personal data of visitors (hereinafter referred to as “you” or “users”) of the website are processed. The company referred to in section 1 (hereinafter referred to as “we” or as “ETL GLOBAL“) is a service provider within the meaning of the DDG and the responsible party within the meaning of data protection law.

Data processing on this website is carried out on the basis of the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the DDG. Depending on the individual case, other legal bases may also be decisive. In this sense, the processing of your personal data may also be carried out on the basis of your consent.

1. Name and contact details of the responsible company

This data protection information applies to data processing by:

ETL International AG
Kronprinzenstr. 10
45128 Essen
Germany

Phone: +49 (0) 201 2404376
Fax: +49 (0) 201 240433376
E-mail: info@etl-global.com

2. Name and contact details of the company’s data protection officer

The company’s data protection officer can be reached as follows:

ETL DIAG GmbH
Eiler Str. 3 K 2
51107 Cologne

Tel.: +49 (0)221 3409 250
E-mail: datenschutz-diag@etl.de

3. Your rights as a data subject

You have the right to:

a) in accordance with Article 15 of the GDPR, request information about your personal data processed by us.

In particular, you can request information on:

• the purposes of the processing,
• the category of personal data,
• the categories of recipients to whom your data has been or will be disclosed,
• the planned storage period,
• the existence of a right to rectification, erasure, restriction of processing or objection,
• the existence of a right to lodge a complaint,
• the origin of your data, if it has not been collected by us, as well as on
• the existence of automated decision-making, including profiling and, where appropriate, meaningful information on its details.

b) in accordance with Article 16 of the GDPR, request without undue delay the correction of incorrect data concerning you or the completion of your personal data stored by us.

c) in accordance with Article 17 of the GDPR, request the deletion of your personal data stored by us. This right does not apply if the processing is necessary

• to exercise the right to freedom of expression and information;
• to comply with a legal obligation,
• for reasons of public interest, or
• for the establishment, exercise or defence of legal claims.

d) in accordance with Article 18 of the GDPR, request the restriction of the processing of your personal data

• insofar as you contest the accuracy of this data,
• if the processing is unlawful, but you oppose its erasure and we no longer need the data, but you need it for the establishment, exercise or defence of legal claims, or you have objected to the processing in accordance with Article 21 of the GDPR.

e) in accordance with Article 20 of the GDPR, receive the personal data provided by you in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller.

f) in accordance with Article 7 (3) of the GDPR, revoke your consent to us at any time. The consequence is that we are no longer allowed to continue the data processing based on this consent in the future.

4. Right to object

Insofar as your personal data is processed on the basis of legitimate interests pursuant to Article 6 (1) sentence 1 (f) GDPR, you are entitled to object to the processing of your personal data in accordance with Article 21 of the GDPR if there are reasons for doing so that arise from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will implement without specifying a particular situation.

If you would like to exercise your right of revocation or objection, it is sufficient to send an e-mail to info@etl-global.com.

5. Right to lodge a complaint

According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. To do this, you can usually contact the supervisory authority of your usual place of residence or place of work or our registered office.

6. Processing of personal data

• For the purposes of this Privacy Policy, “processing” means any operation or set of operations, whether or not by automated means, which is performed on personal data. This includes, for example, collecting, recording, organizing, sorting, structuring, storing, adapting or modifying, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of provision. Matching or linking, restricting, deleting or destroying is also included.
• For the purposes of this Privacy Policy, “personal data” means any information relating to the personal or factual circumstances of a natural person from which that person can be identified, directly or indirectly. These include, for example: Your name, postal address or e-mail address or telephone number. The same applies to credit card and account details as well as other data that has a direct or indirect connection to you.

Personal data within the meaning of this privacy policy also includes information about your visit to our website. This can be, for example, the IP address of the requesting computer, the date, time and frequency of access, the geographical location from which the access takes place, the name and URL of the retrieved file or another website if the access is made from it (referrer URL). The processing is usually carried out by means of cookies and/or log files (see below, section 9).

7. Collection and storage of personal data as well as type and purpose of use

a) Data storage when visiting the website

When you visit our website https://www.etl-global.com, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file and automatically deleted 7 days after the end of the visit to our website. The following information is collected without any action on your part and stored until it is automatically deleted:

• IP address of the requesting computer,
• date and time of access,
• name and URL of the retrieved file,
• website from which the access is made (referrer URL),
• the browser used,
• your computer’s operating system,
• name of your access provider (Internet service provider),
• approximate location of the proxy server,
• status and amount of data transferred when visiting our websites.

We process the aforementioned data

• to ensure a smooth connection to the website,
• to ensure a comfortable use of our website,
• to evaluate system security and stability, and
• for other administrative purposes.

In individual cases, the processing may also be carried out for other purposes if we are legally obliged to do so, e.g. because law enforcement authorities oblige us to do so.

The legal basis for data processing in accordance with this Privacy Policy is Article 6(1) of the GDPR. Our legitimate interest arises from the data collection purposes listed above.

When you visit our website, cookies and analysis services may be used, provided that you have given us your consent or that session cookies are necessary. For more detailed information on the use of cookies and analysis services, please refer to sections 9 and 10 of this privacy policy.

b) Data storage when registering for the newsletter

If you have expressly consented to this in accordance with Article 6 (1) sentence 1 (a) of the GDPR, your e-mail address will be used to send you the newsletter on a regular basis.

Your data will only be stored for the purpose of personalizing the newsletter. The newsletter will only be passed on to third parties in the context of the sending of the newsletter by the external service provider Intuit Mailchimp 405 N Angier Ave. NE Atlanta, GA 30308 USA. In order to optimize the newsletter for you, evaluations are carried out to measure how often the newsletter is opened and which links readers click on. For details on data processing, please refer to Intuit Mailchimps’s privacy policy at https://mailchimp.com/legal/data-processing-addendum/

To receive the newsletter, it is sufficient to provide an e-mail address when registering online. For online registration we use the external service provider Bloom, an email opt-in plugin developed by Elegant Themes, Inc. 977 West Napa Street #1002 Sonoma, CA 95476 USA. When you subscribe, Bloom collects your name and email address, which are securely transmitted to our email marketing provider, Inuit Mailchimp. For more information on how Bloom handles data, please refer to Elegant Themes’ Privacy Policy: https://www.elegantthemes.com/policy/privacy/

You can unsubscribe at any time. You can unsubscribe via a link at the end of each newsletter or at any time by sending an e-mail to info@etl-global.com.

c) Use of our contact form

If you have any questions, you can contact us via a form provided on the website or by e-mail. Providing a valid email address is required so that we know who made the request and to be able to respond to it. Further information can be provided voluntarily.

Data processing for the purpose of contacting us is carried out in accordance with Article 6 (1) sentence 1 (a) GDPR on the basis of your voluntarily given consent.

The personal data that we collect for the use of the contact form will be deleted after the request you have made has been completed.

d) Use of your e-mail program

If you contact us via your e-mail program, it cannot be ruled out that third parties may take note of or falsify the content of the e-mail during transmission.

Messages with content worthy of protection should therefore only be sent to us via our contact form or in encrypted form.

e) Registration for the download of documents

On the basis of the user’s consent in accordance with Art. 6 (1a) EU GDPR, if applicable in conjunction with § 7 (2) No. 3 UWG, we provide a wide range of downloads on the websites. Also on the basis of a legal permission according to § 7 para. 3 UWG, we may send certain information to data subjects by e-mail.

In order to download certain documents (e.g. studies) from ETL GLOBAL, it is necessary to provide your name and e-mail address. With the registration or the download, ETL GLOBAL is also given the consent to record future visits of a user to our websites on a personal basis in order to be able to provide him with targeted and personally tailored topic-related information (e.g. current studies, surveys) tailored to the respective interests. In doing so, we may use a cookie from our service provider HubSpot to record the individual ETL GLOBAL websites and topics that a registered user views during his visits (see also section 3f (8) below).

HubSpot Inc., 25 First Street, Cambridge, MA 02141 USA, is a service provider that offers an all-in-one platform for inbound marketing, sales, CRM and customer service. After registering for downloads on the ETL GLOBAL websites, each user receives a confirmation e-mail to the e-mail address provided (so-called double opt-in procedure). Only after clicking on the link contained in this e-mail is the registration completed.

Once consent has been given to receive downloads, it can be revoked at any time via a link at the bottom of each e-mail or by sending a message to the ETL GLOBAL mailbox info@etl-global.com.

Registrations for downloads are logged on the basis of our legitimate interest in being able to prove a user’s registration and consent at any time (Art. 6 (1) (f) EU GDPR).

If you haven’t used any of our offers for a year, you’re not considered interested and will be automatically deleted from HubSpot.

f) Audio and video conferencing

For communication and meetings, we use, among other things, online conference tools. The individual conferencing tools we use are listed below.

If you communicate with us via video or audio conference over the Internet, your personal data will be collected and processed by us and the provider of the conferencing tool.

The scope of the data also depends on the information you provide before or during participation.

The following personal data are subject to processing:

• User details: first name, last name, phone number (optional). Email address, password (if single sign-on is not used), profile picture (optional), department (optional)
• Meeting metadata: topic, description (optional), participant lP addresses, device/hardware information
• For recordings (optional): MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat.
• When dialing in by phone: information about the incoming and outgoing phone number, country name, start and end time. If necessary, further connection data such as the IP address of the device may be stored.
• Text, audio and video data: You may have the option of using the chat, question or survey functions in an online conference. In this respect, the text entries you make will be processed in order to display them in the online conference and, if necessary, to log them. In order to enable the display of video and the playback of audio, the data from the microphone of your device as well as from any video camera on the end device will be processed accordingly during the duration of the meeting. You can turn off or mute the camera or microphone yourself at any time.

In order to participate in an online conference or enter the “meeting room”, you must at least provide information about your name. This can be pseudonymised in the settings

For further information on data processing by the conference tools used, please refer to the privacy policies of the respective tools used, which we have linked to below in the text.

Purpose of processing and legal basis

We use the conferencing tools to host conference calls. To conduct online meetings, video conferences and/or webinars and to offer them to our clients (A(6 para. I lit. b) GDPR). In addition, the use of the conferencing tools serves the general

Simplification and acceleration of communication with us (legitimate interest pursuant to Art. 6 (1) (0) GDPR). insofar as your consent has been requested, the use of the conference tools is based on the consent you have given; the consent can be revoked at any time with effect for the future.

Deletion of data and storage period

As a matter of principle, we delete personal data if there is no need for further storage. A requirement may arise in particular if the data is still required in order to fulfil contractual services, to check and to grant or defend warranty and, if necessary, guarantee claims. In the case of statutory retention obligations, deletion will only take effect after the expiry of the respective period.

retention obligation. We have no influence on the storage period of your data, which is stored by the operators or conference tools for their own purposes. For more details, you can contact the operators of the conference tools directly.

Conferencing tools used

We use the following conferencing tools

GoToMeeting:

We use GoToMeeting. The provider is LogMeIn, lnc., 320 Summer Street Boston, MA 02210, USA. For details on data processing, please refer to GoToMeeting’s privacy policy at

https://www.goto.com/company/legal/privacy/us

The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here https://www.goto.com/company/legal/privacy/dpf-notice

Microsoft Teams:

We use Microsoft Teams, a communication platform provided by Microsoft Corporation, headquartered at 1 Microsoft Way, Redmond, WA 98052-6399, USA. For details on data processing, please refer to Microsoft’s Privacy Statement here https://www.microsoft.com/en-us/privacy/privacystatement

Microsoft complies with the EU-U.S., UK Extension to the EU-U.S., and Swiss-U.S. Data Privacy Frameworks. To learn more, see the “Where we store and process personal data” section on their Privacy Statement.

Order processing

We have concluded data processing agreements (“Auftragsverarbeitungsvereinbarungen”) with the providers of the conferencing tools.

8. Disclosure of data

We will only share your personal information if:

a) you have given your explicit consent to do so in accordance with Article 6 (1) sentence 1 (a) GDPR.

b) the disclosure pursuant to Article 6 (1) sentence 1 (f) GDPR is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data.

c) there is a legal obligation for disclosure pursuant to Article 6 (1) sentence 1 (c) GDPR.

d) this is legally permissible and necessary in accordance with Article 6 (1) sentence 1 letter b GDPR for the execution of contractual relationships with you.

9. Cookies

We use cookies on our website.

What are Cookies?

Cookies are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device. In particular, they do not contain viruses, Trojans or other malware.

The cookie stores information that arises in connection with the specific device used. This information includes, for example: Your preferred language, your preferred activities on the website or information about the device used. Based on this information, our system can immediately recognise the device and make the information directly available according to the preferences you have made. This does not give us direct knowledge of your identity.

How do I manage cookies?

Check the types of features and cookies that this website uses, as well as your individual settings. Please note that necessary cookies are required for the site to work. These cannot be disabled.

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Storage period

Necessary cookies are usually deleted when you leave the website (exceptions apply, see above).

For your other settings, we store a cookie valid for this domain with the settings made in your browser with a duration of one year. You can delete it at any time here.

What other cookies do we use?

a) Functional cookies

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. One of the main third-party features we use is YouTube, which allows us to embed videos directly on our site.

Youtube

We have integrated YouTube videos into our online offering, which are stored on http://www.YouTube.com and can be played directly from our website. The platform is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The YouTube videos were integrated by us via the YouTube nocookie link in “extended data protection mode”. This means that no data about you as a user will be transmitted to YouTube if you do not play the videos. It is only when you play the videos that the data mentioned in the following paragraph will be transferred. We have no influence on this data transfer.

When you visit the website, YouTube receives the information that you have accessed the corresponding sub-page of our website. In addition, the data referred to in section 7 of this declaration will be transmitted. This happens regardless of whether YouTube provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be directly associated with your account. If you do not wish to be associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as user profiles and uses them for the purposes of advertising, market research and/or needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) in order to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube in order to exercise this right.

Further information on the purpose and scope of data collection and its processing by YouTube can be found in Google’s privacy policy. There you will also find further information about your rights and setting options to protect your privacy. Google also processes your personal data in the United States.

b) Analytics cookies

We use tracking and targeting cookies on our website if you have consented to this. These cookies are necessary to optimize our website to your needs. This includes the needs-based design and continuous improvement of our offering, including the link to our social media offerings such as LinkedIn and YouTube.

We strive to ensure a needs-based design and the continuous optimisation of our website. On the basis of Article 6 (1) sentence 1 (a) GDPR, we therefore use the following tracking measures, provided that you have consented to this. We also use the tracking measures to statistically record the use of our website and for the purpose of optimising our offer.

The respective data processing purposes and data categories can be found in the information on the corresponding tracking tools:

• Google Analytics

For the purpose of the needs-based design and continuous optimisation of our pages, we use Google Analytics, a web analysis service provided by Google Inc. (https://www.google.de/intl/de/about/) (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; hereinafter referred to as “Google”). In this context, pseudonymised user profiles are created and cookies (see section 9) are used. Google Analytics is used as part of order processing in accordance with Article 28 of the GDPR.

The information generated by the cookie about your use of this website, such as

• browser type/version,
• operating system used,
• Referrer URL (the previously visited page),
• Host name of the accessing computer (IP address),
• time of the server request,

are transmitted to a Google server and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and needs-based design of these websites. This information may also be transferred to third parties if required to do so by law or if third parties process this data on their behalf. Under no circumstances will your IP address be merged with other data held by Google, insofar as we can influence this. The IP addresses are anonymized so that an assignment is not possible (IP masking).

You can prevent the installation of cookies by selecting the appropriate settings in your browser software; however, we would like to point out that in this case it may not be possible to use all the functions of this website to their full extent.

You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing (https://tools.google.com/dlpage/gaoptout?hl=en) a browser add-on.

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent the collection by Google Analytics by clicking on the following link: Disable Google Analytics.

When you click on this link, an opt-out cookie will be set, which will prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is placed on your device. If you delete the cookies in this browser, you will need to set the opt-out cookie again.

• Google Tag Manager

Google Tag Manager allows marketers to manage website tags from one interface. However, the tag manager itself, which uses the tags, works without cookies and does not collect any personal data. The Tag Manager only triggers other tags, which in turn may collect data. Corresponding declarations regarding these respective third-party providers can be found in this privacy policy. However, Google Tag Manager does not use this data. If you have set or otherwise deactivated cookies, this will be observed for all tracking tags that have been used with Google Tag Manager, so the tool will not change your cookie settings.

Google may ask you for permission to share some product data (e.g. Share your account information) with other Google products to enable certain features, such as making it easier to add new conversion tracking tags for AdWords. In addition, Google’s developers review product usage information from time to time to further optimize the product. However, Google will never share this type of data with other Google products without your consent.

For more information, please refer to Google’s Acceptable Use Policy (https://www.google.com/intl/de/tagmanager/use-policy.html) and Google’s Privacy Notice (https://support.google.com/tagmanager/?hl=en-GB&sjid=13987103911916829251-EU#topic=15191151) for this product.

What cookies do we use with Google?

You can find more information about data protection in connection with Google Analytics in the Google Analytics Help (https://support.google.com/analytics/answer/6004245?hl=en&sjid=13987103911916829251-EU)

Other Analytics cookies

c) Advertisement cookies

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

d) Uncategorised cookies

Other uncategorised cookies are those that are still being analysed and have not yet been classified into a specific category. As a result, their functionality and ability to be fully disabled may vary.

10. Data integrity

To ensure error-free operation, we may create so-called log files in accordance with Article 6 (1) sentence 1 (f) GDPR. These are log files that record program events.

The information transmitted to us is stored on servers within the European Union.

We expressly point out that this may be different when using analysis tools or social media. In addition, we would like to point out that the transfer of data over the Internet is not completely secure. Therefore, we cannot guarantee the absolute security of the transmission of information to us via the Internet.

When visiting our website, we use the widely used SSL (Secure Socket Layer) procedure in conjunction with the highest level of encryption supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.

We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or unauthorized access by third parties, to the extent that this is within our control. Our security measures are continuously improved in line with technological developments.

11. Up-to-dateness and changes to this privacy policy

We are constantly developing our website and the services we offer. In particular, when new technologies are implemented and used, it may be necessary to amend this privacy policy. The same applies to legal changes or official requirements. We therefore recommend that you read this privacy policy carefully not only now, but from time to time.

This privacy policy was last updated in April 2025.